All returns must be registered with us first by contacting us via email at [email protected]. This is to ensure the returns process is as speedy and simple as possible. Please provide us with the following information
Please remember to quote your order number. Returns cannot be processed without this. We must receive it no later than 28 days after you have taken delivery.
Please do not return any damaged goods unless first agreed by a member of our customer service team. It may result in a slower resolution time, or no refunds being given. If you are unsure please contact us via email at [email protected] before returning an item.
Once an item is approved for return, please address and send it securely to the below address. We recommend using a tracked mail or courier service when sending items back to us for your peace of mind.
PWTB Returns Department
Unicorn Products Ltd
GM Operations Centre
Trent Lane
Colwick
Nottingham
NG2 4DS
Items returned to any other address will not be refunded or credited.
Something not right? No problem. Let us know and we’ll get it straightened out ASAP.
We're really sorry to hear this. In the unlikely event that you've received a faulty item, please get in touch with our customer service team via email at [email protected].com who will get this sorted for you.
Where it has been identified you have received a faulty item, please contact us immediately with the following information:
Please do not return any faulty items unless first agreed by a member of our customer service team. It may result in a slower resolution time, or no refunds being given. If you are unsure please contact us via email at [email protected] before returning an item.
Once an item is approved for return, please address and send it securely to the below address. We recommend using a tracked mail or courier service when sending items back to us for your peace of mind. If it is determined you have received a faulty item we will also refund the cost of Royal Mail returns postage.
PWTB Returns Department
Unicorn Products Ltd
GM Operations Centre
Trent Lane
Colwick
Nottingham
NG2 4DS
Items returned to any other address will not be refunded or credited.
Unicorn Products Limited will assist you and act accordingly within your legal rights at all times. If you have any further queries, please contact us.